In conversation with Silvan Hilti

You work in field service at HWZ and have already worked for one of our other companies. What advantages do you see in our ecosystem?

A big advantage - especially in the field and in direct customer contact - is that we can serve our customers quickly and easily. We offer many solutions directly in-house, be it cutting, delivery or other services. This makes us efficient and flexible, which our customers really appreciate.

Which areas are you currently responsible for and what does a typical working day look like for you?

I look after the whole of German-speaking Switzerland, with a few exceptions. We don't have a classic field service routine. There are months when I spend a lot of time travelling and weeks when I mainly work in the office. Our customers don't expect weekly visits; it's more important to be in constant contact and available so that I can be on site quickly if necessary. My working day is therefore very varied and often spontaneous.

It is important to you to have a good balance to your everyday working life. Has this always been the case or has this attitude developed over time? What exactly does your balance look like?

At the beginning of my career, I was very focussed on work. Over time, however, other priorities have developed for me - especially since becoming a father. Today, finding a balance is very important to me: spending time with my son, outside in the playground, in nature or doing things together. In summer, I particularly enjoy stand-up paddleboarding. A career is important, but it's also important to be satisfied with what you have beyond that.

What helps you to stay calm and focussed in hectic or stressful phases?

Quite simply: staying calm and not letting emotions get the better of me. I then try to prioritise and assess what really needs to be done by the same day or what can be done on other days.

In summer, you like to spend time at the Maiensäss in Graubünden. What do these days look like for you?

We have a holiday home there in the mountains, which we visit at least once a summer - more often if possible. From there, we go on excursions, go hiking or simply enjoy the peace and quiet. The region offers many beautiful hiking trails and is perfect for switching off.

You once mentioned that you like to experience sunrises. What does this moment mean to you? Are there any other rituals that are important to you in your everyday life?

I consciously get up early to experience sunrises. The silence and tranquillity in these moments give me a lot. It's hard to describe, it's about how the world slowly awakens and the warmth returns with the first rays of sunshine - it's simply impressive. Several times a year, we also plan hikes specifically so that we can experience sunrises.