Job description customer dialogue specialist EFZ

As a customer dialogue specialist, you will advise and support customers on various products, services and enquiries. You will cater to different types of customers, communicate in different languages and answer customer enquiries in writing and on the phone. You will hold sales talks with them, take orders, enquiries and complaints, process them or forward them to the relevant departments.

What tasks can I expect?

  • Communication by telephone/online and by e-mail
  • Carrying out organisational and administrative tasks
  • Receive and process commercial orders
  • Plan, coordinate and implement your tasks
  • Processing sales documents, dossiers and offers
  • Build and maintain relationships with customers, suppliers and employees
  • Collaborate and communicate in different teams
  • Use systems and software in the commercial area
  • Document and coordinate operational processes
  • Researching and analysing information

You bring with you

  • You have completed secondary school (good grades)
  • You are very communicative
  • You like to communicate with people and at the same time enjoy computer work
  • You have good written and oral communication skills in German and are willing to improve your knowledge of another foreign language
  • You have a good grasp of things and enjoy learning
  • You enjoy working in a team and have a communicative personality
  • You are reliable and enjoy taking on responsibility
  • You have a talent for organisation or are ready to become one

We offer you

  • You have 30 days (6 weeks) holiday
  • We provide you with a laptop for your training and pay for your school materials
  • An annual excursion and a camp every three years
  • Bonuses for good grades at vocational school
  • You will gain an insight into a wide variety of tasks and areas
  • You will be optimally prepared for your career entry into the world of sales
  • You as a person and your personal development take centre stage
  • We live the "you" culture with a team-orientated and collegial working and learning environment
  • We trust in your abilities and encourage you to take responsibility for yourself
  • We actively involve you in your training and have many years of experience in vocational training

What about days when I'm not working?

In addition to your apprenticeship at our company, you will attend vocational school for two days a week in the 1st and 2nd year of your apprenticeship and one day a week in the 3rd year.

The school curriculum includes subjects such as work organisation, German, French, society and sport. The competences provide the apprentices and those responsible for vocational training at the three learning locations (company, vocational school and inter-company courses) with a clear picture of the expectations and requirements of the training.

The location of your vocational school depends on where you live and where you are training. During your apprenticeship, there will also be several days of inter-company courses where you can deepen your specialised knowledge.

If you have very good school results and would like to complete the vocational baccalaureate, you must complete both foreign languages at an advanced level (B1) and also attend vocational school for two days in the final year of your apprenticeship.

More apprenticeships as a customer dialogue specialist EFZ

Try out? Of course!

Still not sure which apprenticeship you would like to do and which profession suits you best? You've come to the right place! You are welcome to contact us for a taster apprenticeship.

We offer taster apprenticeships at our training locations to explore careers and/or familiarise yourself with our group of companies. Our taster apprenticeships usually last 1-2 days.

Take a look at the Kuratle Group

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Leibstadt - Kuratle Group
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Your contact

Kuratle Group

Susanne Meier

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